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IT Support Engineer I

IT Support Engineer I

Hours: Up to 20 hours, Full and Part times roles available
Base: Cyberspace IT, 7901 4th St N, Ste 300, St Petersburg, Florida, 33712 / Remote
Contract type: Permanent | Permit to Work: Social Security Number, Green Card, W2

Cyberspace IT is an Award-Winning Managed Service Provider (MSP) and Managed Security Service Provider (MSSP) throughout England & Wales, that branches out to the United States in State Florida.  Starting off in 2009 as a Partnership between our President Lee Strachan and a relative in the family, the technologies business has grown organically and rapidly over the past decade.

As part of the postholder of an IT Support Engineer I you will be in maintaining support functionality and telephony support with our Business Partners in the United States and United Kingdom, between 07:00-12:00 Eastern Time Zone throughout Remote Monitoring Management Software’s, Service Desk Management Tools.

Working closely with partners, delivering outcomes, and administration of platforms with technical queries around key-software such as Microsoft 365, Google Workspace and many more. Experience working with Admin Centers, Active Directory and Business Administration Setups for partners. Diagnostics on End-user machinery through remote desktop support, and remedial support for any defective hardware. Experience with Microsoft Azure, and Amazon Web Services including managing Virtual Desktops, Storage pools and backup services.